Privacy & Cookie Policy

Document updated as of March 2026

1. General Information and Contact Person

This digital ecosystem, including domains and subdomains sentorette.com, sentorette.it, sentorette.fr, sentorette.shop, sentorette.eu, is managed by Forplane S.r.l.

We are committed to protecting the personal data of our users and B2B partners in accordance with Regulation (EU) 2016/679 (GDPR).

Official Contacts

Location: Via Roberto Lepetit, 8-10, 20124 Milano (MI) Italia
VAT ID: IT04610700272
Email: privacy@sentorette.com

2 Types of data processed

Navigation Data

IP address, system logs, user-agent and technical data necessary for the security of the Site.

Business-to-Business Data and Account

Business name, VAT number, company email and billing/shipping addresses.

AI Interactions

Contents of messages sent through chat or AI-based assistants.

Marketing

Preferences on newsletters and purchase history for relevant offers.

3 Purpose and Legal Basis

Contract Execution: Order management, shipping, and customer support.
Legal Compliance Invoicing, accounting and VIES regulations.
Legitimate Interest Cybersecurity and "soft-spam" on similar products.
Consent Direct marketing and profiling cookies.

4 AI-Based Treatments

Sentorette uses AI solutions to optimize customer support and content generation.

Transparency

The information you enter may be processed by third-party providers (e.g., OpenAI, Google Cloud) as Data Processors.

Security

We invite you not to include sensitive data (health, banking information) in conversations with the AI assistant.

5. Recipients and International

Data can be shared with logistics partners, cloud providers and payment gateways (Stripe/PayPal). Transfers outside the EU are made through SCC clauses.

6. Preservation

Tax: 10 years.Marketing: Until opt-out.Logs: 6-12 months.

Cookie Policy

Technicians (Always active), Analytics and Profiling (Require consent). Manageable via a link in the footer.

8. Your Rights

You have the right to access, rectification, erasure (right to be forgotten), restriction and objection. To exercise your rights, write to:

privacy@sentorette.com